For Students

Living With a Host

• Can I cook my own meals?
• What’s included in my homestay experience?
• Will I have privacy?
• What should I expect when living with a host?
• What am I responsible for as a student?
• Are there curfews or schedules I need to follow?
• How do I handle conflicts or miscommunication?
• What are typical house rules?

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Issues & Support

• I’m not happy with my host — what should I do?
• Emergency contact info (who to reach out to if urgent)
• What if I’m having trouble uploading my documents?
• How do I request help or submit a complaint?
• Homestay Transfer & Re-Matching Process
• What placement stage am I in?
• My account has been deactivated
• Can I cancel my placement?

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Payments & Quotes

• What’s included in the placement fee?
• How do I generate a quote?
• Can I get a refund if my plans change?
• How much does Homestay cost?
• Is Immerse Academy included in my quote?
• When do I pay for my homestay?

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Getting Started

• What Happens After I Pay the Placement Fee?
• How to Apply for a Homestay with SRS (Step-by-Step)
• Should I Upgrade to Immerse Academy PRO?
• Do I need a visa?
• What is SRS and how does it work?
• What is Immerse Academy?
• What’s included in the SRS placement fee?

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Host Matching Process

• How long does it take to get matched?
• How does matching work?
• Can I meet my host before moving in?
• Can I request a specific host again?
• Can I choose the host I stay with?
• What if I have special requests for my homestay?
• What does it mean when a host is “verified”?

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Arrival, Departure, & Travel

• How do I plan my departure?
• Will someone pick me up at the airport?
• Can I extend my homestay if needed?
• What should I pack for my homestay?
• What happens at the end of my stay?
• What if my visa is delayed?
• Early Arrival Policy
• When should I arrive?

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