logo.svg){kind=small}
For Students
Living With a Host
- Can I cook my own meals?
- What’s included in my homestay experience?
- Will I have privacy?
- What should I expect when living with a host?
- What am I responsible for as a student?
- Are there curfews or schedules I need to follow?
- How do I handle conflicts or miscommunication?
- What are typical house rules?
Issues & Support
- I’m not happy with my host — what should I do?
- Emergency contact info (who to reach out to if urgent)
- What if I’m having trouble uploading my documents?
- How do I request help or submit a complaint?
- Homestay Transfer & Re-Matching Process
- What placement stage am I in?
- My account has been deactivated
- Can I cancel my placement?
Payments & Quotes
Getting Started
Host Matching Process
- How long does it take to get matched?
- How does matching work?
- Can I meet my host before moving in?
- Can I request a specific host again?
- Can I choose the host I stay with?
- What if I have special requests for my homestay?
- What does it mean when a host is “verified”?
- Is the matching fee refundable if I decide not to move forward with a host family?