How do I request help or submit a complaint?

Our support team is always here to help. We understand that living in a homestay can sometimes come with questions or challenges, and you do not have to navigate them alone. Our team has years of experience working with host families and international students to resolve common concerns, clarify expectations, and support positive outcomes.

You can reach us anytime by:

• Emailing: support@studentroomstay.com

• Using the Help button on our website

• Calling or texting our support line, if a phone number was provided in your welcome materials

When reaching out with a concern or complaint, please include as many helpful details as possible, such as relevant dates, names, and a brief description of what happened. This allows our team to understand the situation clearly and respond more efficiently.

Once we receive your message, we will follow up promptly and work with you to address the issue in a respectful, thoughtful, and confidential manner. Your safety, comfort, and overall experience are important to us, and we are committed to supporting you every step of the way.